At Ftcountrycp, we value your shopping experience and strive to address any seed-related concerns fairly and promptly. Please review the following guidelines to understand when refunds or returns are accepted and how to proceed.
Refund Eligibility
Refund requests must be made within 15 days of confirmed delivery and meet these conditions:
Seeds must be unopened, unused, and in their original, undamaged packaging
Items cannot be custom orders or marked as Final Sale
Seeds must not show damage caused by improper handling or storage after delivery
Full refunds will be granted if the issue is due to our fault, including but not limited to:
Wrong seed varieties sent
Damaged seeds upon arrival
Errors in fulfillment or shipping
How to Request a Refund
To initiate a refund, contact us at info@ftcountrycp.com within 15 days of receiving your order
Return address: 11770 SOUTH WEST 12TH STREET, PEMBROKE, FL 33025
Please provide:
Your order number
A brief description of the problem
Clear photos if the item is damaged or incorrect
We will review your request and reply within 1 business day to confirm eligibility and provide return instructions if necessary
Return Process
If a return is required, the item must be shipped back within 3 days of approval
Use a trackable shipping method
Once we receive and inspect the returned seeds, refunds will be processed to your original payment method within 2 business days
Shipping Costs and Responsibilities
For returns initiated by the customer (such as change of mind), original shipping fees are non-refundable and return shipping costs are the buyer’s responsibility
For issues caused by FURNITURE COUNTRY CORP such as product defects or shipping errors, we will cover all shipping costs including the return and replacement shipment
Important Notes
Please keep your return tracking number until the refund process is complete
Requests made after 15 days or those not following these guidelines may be denied
Returned items failing inspection may not qualify for a refund
If you have any questions about this policy, please contact us. We are here to help and committed to making your experience with Ftcountrycp smooth and satisfactory.
Contact Us
Company Name: FURNITURE COUNTRY CORP
Address:2330 NW 13TH STREET, GAINESVILLE, FL 32609
Ein:59-1933810
Phone: +1 (423)794-7256
Email: info@ftcountrycp.com
Monday through Friday from 8:00 AM to 6:00 PM (Pacific Time)
We will respond within 24 hours.
At Ftcountrycp, we stand firmly behind the quality and condition of every seed we send out. If you encounter any problems with your order upon delivery, our exchange policy is designed to address the issue fairly and efficiently.
Exchange Eligibility
Exchanges are possible only in the following cases
Seeds damaged during shipment
Incorrect seed variety or quantity received
Seeds that are clearly defective or unusable upon arrival
Please ensure the issue is not due to improper storage, handling, or usage after delivery.
Exchange Restrictions
Exchanges are not accepted for
Change of mind or personal preferences including color, size, flavor, or expected growth results
Germination issues caused by planting technique, soil conditions, watering, or environment
Requests made more than 15 days after delivery
Items marked as Final Sale or Non-Returnable
How to Request an Exchange
Contact Customer Support within 48 hours of receiving your order by emailing info@ftcountrycp.com
Provide
Order number
Clear explanation of the problem
Photos of seeds and original packaging
Review and Approval
Our team will review your request and respond within 1 business day
You will be informed whether your exchange is approved and if a return is needed
Returning the Item
If a return is necessary, you will receive a return address from our support team
Ship the item back using a trackable method
Replacement Shipment
Once the returned seeds arrive and pass inspection
We will send a replacement within 2 business days
Tracking information will be provided once the replacement ships
Shipping Costs
If the exchange is due to our mistake including damaged or incorrect items
All shipping expenses will be covered by FURNITURE COUNTRY CORP
For other approved exchanges
Return and reshipping costs will be the responsibility of the customer
Packaging Instructions
Please keep the original packaging whenever possible
Seeds returned without proper protection may be damaged
Exchange requests may be declined if damage occurs due to insufficient or improper packaging.
Contact Us
Company Name: FURNITURE COUNTRY CORP
Address:2330 NW 13TH STREET, GAINESVILLE, FL 32609
Ein:59-1933810
Phone: +1 (423)794-7256
Email: info@ftcountrycp.com
Monday through Friday from 8:00 AM to 6:00 PM (Pacific Time)
We will respond within 24 hours.
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